HCL Walk-in: Technical Support Officer On 25th Jan 2014 @ Hyderabad

Company        HCL Technologies Ltd

Website          www.hcl.com

Eligibility       Any Graduate

Experience   1 - 3 yrs

Location       Hyderabad

Job Role       Technical Support Officer 

JOB SUMMARY:

Comapny profile :

HCL is a $6.3 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals.

Job Responsibilities:

1. Willing to work in Night shifts primarily
2. Willingness to work in Weekends
3. Willingness to work on 24X7 environment
4. Sophisticated knowledge to deal with problems and solve them effectively
5. Should be customer service focused, able to deal with customers in friendly and polite manner
6. Proficient in Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously)
7. Proficient in using smart mobile technology, such as Android device, iPhone, iPad, iTouch, Palm Pre, Amazon Kindle, and eReader
8. Knowledge of troubleshooting personal electronic devices (e.g., personal computers, smart phones, tablets), online downloads, transactions, applications, software, and hardware issues
9. Technical capability to handle customer complaints
10. Polite approach in handling irate customers
11. Good communication skills and strong ability to work effectively in a team environment

Interview Date : 25th January'14

Time : 9 AM to 3 PM

Interview Venue:

HCL Technologies Ltd, H01B, HITEC CITY-2,
Survey No. 30,34,35 & 38.
Phoenix Infocity Pvt. Ltd.
Behind Cyber Gateway,
Madhapur, Hyderabad-500081