Company Amazon
Website
www.amazon.com
Eligibility BSc/BCom/BA/BBA/BCA/BHM
Experience
1 - 2 Years
Location Bangalore
Job Role Seller Support Associate
JOB SUMMARY:
Comapny profile :
Amazon strives to be Earth's most
customer-centric company where people can find and discover virtually anything
they want to buy online. Amazon continues to grow and evolve as a world-class
e-commerce platform.Founded by Jeff Bezos, the Amazon.com website started in
1995 as a place to buy books because of the unique customer experience the Web
could offer book lovers.During the first 30 days of business, Amazon fulfilled
orders for customers in 50 states and 45 countries - all shipped from his
Seattle-area garage.
Responsibilities::
1. Demonstrates clear and polite written and oral communication.
2. Escalates sellers issues appropriately and correctly. Demonstrates timely accurate and professional customer service.
3. Maintains a positive and professional demeanor and portrays the company in a positive light.
4. Demonstrates knowledge and use of departmental resources, policies and procedures.
5. Answers messages in authorized email queues as directed by Workflow and Supervisor.
6. Understands and correctly uses all available tools.
7. Maintains acceptable email handle time, while remaining friendly and informative.
8. Maintains productivity (currently measured in Contacts per Hour CPH) at or above published standard for skill group.
9. Maintain quality (currently measured in Expressed Dissatisfaction Rate - EDR) at or below published standard for skill group.
10. Logs in on time; logs out not before the end of scheduled shift.
11. Staffs entire phone shift and "aux codes" correctly for all breaks, meals, meetings and events.
12. Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
13. Demonstrates appropriate sense of urgency for email response times.
14. All other duties as assigned
1. Demonstrates clear and polite written and oral communication.
2. Escalates sellers issues appropriately and correctly. Demonstrates timely accurate and professional customer service.
3. Maintains a positive and professional demeanor and portrays the company in a positive light.
4. Demonstrates knowledge and use of departmental resources, policies and procedures.
5. Answers messages in authorized email queues as directed by Workflow and Supervisor.
6. Understands and correctly uses all available tools.
7. Maintains acceptable email handle time, while remaining friendly and informative.
8. Maintains productivity (currently measured in Contacts per Hour CPH) at or above published standard for skill group.
9. Maintain quality (currently measured in Expressed Dissatisfaction Rate - EDR) at or below published standard for skill group.
10. Logs in on time; logs out not before the end of scheduled shift.
11. Staffs entire phone shift and "aux codes" correctly for all breaks, meals, meetings and events.
12. Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
13. Demonstrates appropriate sense of urgency for email response times.
14. All other duties as assigned
Candidate Profile:
1. Graduate
2. One or more years" experience in customer service preferred.
3. Basic computer skills & knowledge of the Internet required
4. Advanced computer skills using a variety of programs highly desired
5. 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
2. One or more years" experience in customer service preferred.
3. Basic computer skills & knowledge of the Internet required
4. Advanced computer skills using a variety of programs highly desired
5. 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
Knowledge and Skills:
1. Should be willing to work in Night
Shifts2. Excellent Internet Navigation Skills
3. Basic Typing/Keyboarding skills
4. Proficiency in Microsoft Outlook and working knowledge of MS Office applications
5. Experience working under pressure in a high-volume processing environment and consistently meeting standards for productivity and quality
6. Significant email and online customer service experience preferred.
4. Proficiency in Microsoft Outlook and working knowledge of MS Office applications
5. Experience working under pressure in a high-volume processing environment and consistently meeting standards for productivity and quality
6. Significant email and online customer service experience preferred.
Note : Candidates applied 6month back can reapply only after
completing 6month with the same process.
Please attend the interview scheduled as
below.
Date: 10th
Feb & 11th Feb 2014
Time: 10:30
AM 12:00 PM
Venue:
Amazon.com
6th Floor, World Trade Center
Brigade Gateways, Dr. Rajkumar Road
Malleswaram (West)
Bangalore.
6th Floor, World Trade Center
Brigade Gateways, Dr. Rajkumar Road
Malleswaram (West)
Bangalore.
Landmark: Behind Orion Mall.
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