Company Adecco India
Website
www.adecco.co.in
Eligibility Any Graduate
Experience
0 - 1 yrs
Location Bangalore
Job Role Service Desk Management, Entry
Level
JOB SUMMARY:
Company Profile :
Adecco India, headquartered in Bangalore, is
a leading end-to-end HR solutions company with a focus on Executive Search,
Recruitment, Learning and Temporary Staffing services to client organisations.
With a national presence in over 85 branches across India, Adecco is the
fastest growing HR company in India.
Minimum Skill Requirement:
1. Bachelor degree or 3 year diploma
2. Excellent communication skills, with neutral accent.
3. Excellent written communication skills with email etiquettes.
4. Fundamental Technical know-how on system trouble shooting
2. Excellent communication skills, with neutral accent.
3. Excellent written communication skills with email etiquettes.
4. Fundamental Technical know-how on system trouble shooting
Must Have:
1. Technologist to respond to the incidents /
issues reported by Customer predominantly through Voice Interaction and also
through email, chat & remote support.
2. Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
3. Follows the incident life cycle as defined by process viz logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
2. Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
3. Follows the incident life cycle as defined by process viz logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
Good to Have:
1. Technical Certifications like A+, Network
+, Security +, CCNA, MCP, MCSP etc
2. Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA etc Continent customers.
3. Domestic tech support can be considered post evaluating on Voice and accent of candidate.
4. BPO / Call Center experience can be considered post evaluating the technical knowledge of the candidate.
2. Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA etc Continent customers.
3. Domestic tech support can be considered post evaluating on Voice and accent of candidate.
4. BPO / Call Center experience can be considered post evaluating the technical knowledge of the candidate.
Walk In: Monday (20th Jan 2014) – Friday (24-01-2014)
Venue:
Adecco India
No. 2, NAL Wind Tunnel Road
Murgeshpalya
Bangalore – 560 017
No. 2, NAL Wind Tunnel Road
Murgeshpalya
Bangalore – 560 017
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