Company Allscripts India pvt ltd
Website www.allscripts.com
Eligibility BE/BTech/MBA/Others
Experience Freshers
Location Pune
Job
Role Associate Client Service Consultant
JOB
SUMMARY:
Company
Profile:
Allscripts is a leading provider of Healthcare IT,
listed at the NASDAQ stock exchange and headquartered in the United States.
Having about 6000 employees across the globe, Allscripts has over 1600 people
in India working at three of its offices in Pune, Bangalore and Baroda.
Allscripts offers an open, integrated portfolio of healthcare information
technology solutions for hospitals, physician practices and post-acute organizations.
Its vision of a connected community of health, guides Allscripts deliver an
integrated platform of clinical, financial, connectivity and information
solutions to facilitate collaboration and exchange of critical patient
information.
Job
Description:
1. Excellent command over spoken and written English.
2. Communicate effectively with Internal and external
clients via calls and emails
3. Capability of dealing with tough clients
4. Regular communication with clients in reference to
the case update
5. Communicate and coordinate with international client
base.
6. Professional attitude while discussing issue details
with the clients.
Job
Requirements:
1. Flexible to work in a 24/7/365 environment
2. Work on different sources of case intake.(Email,
Portal and Calls)
3. Coordinate with different departments, managers to
have a case addressed within SLA.
4. Ability to derive ,understand, analyze business
requirements
5. Ability to deal with users at all levels in an
organization.
6. Identify the severity/priority based upon the issue
explained by the user.
7. Understand and Answer all the requests and incidents
within support boundaries.
8. Multitasking on different projects
9. Active participation in process improvement plans
10. Effective probing skills for efficient data
capture, case routing and notification.
11. Work with internal and external clients to identify
and Troubleshoot VPN access related issues.
12. Work and regular follow up with clients to trace
the progress of resolution provided.
13. Use analytical skills to understand the issue
better for finest management of a case
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