Company: IBM India Pvt. Ltd
Website: www.ibm.com
Eligibility: BE/ BTech/MCA/MBA/Any graduate
Experience: Freshers
Location: Chandigarh
Job
Role: End User Support (EUS)
JOB
SUMMARY:
Comapny
profile :
IBM
is a global technology and innovation company headquartered in Armonk, NY. It
is the largest technology and consulting employer in the world, with more than
400,000 employees serving clients in 170 countries. IBM offers a wide range of
technology and consulting services; a broad portfolio of software development
and systems management; and the world's most advanced servers and
supercomputers. Utilizing its business consulting, technology and R&D
expertise, IBM helps clients become "smarter" as the planet becomes
more digitally interconnected. IBM invests more than $6 billion a year in
R&D, just completing its 18th year of patent leadership.
Job
Description:
1.
Providing Voice support to Internal End Users and External Commercial Account
End Users across North America, EMEA & AP.
2. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users. Remote Infrastructure support delivery.
3. Perform problem cause analysis. Resolve routine customer problem.
4. Ability to Identify Opportunity & Implement Process Improvement.
5. Has technical experience and skills in the areas of problem determination, creativity & analysis.
6. Ability to meet a set of defined account agent productivity measurements.
2. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users. Remote Infrastructure support delivery.
3. Perform problem cause analysis. Resolve routine customer problem.
4. Ability to Identify Opportunity & Implement Process Improvement.
5. Has technical experience and skills in the areas of problem determination, creativity & analysis.
6. Ability to meet a set of defined account agent productivity measurements.
Candidate
Profile:
1.
Candidates should possess B.Tech, MBA, MCA, Any Graduate (10+2+3), Any Post
Graduates, Diploma Holders (10+3)
2. Fluency in communication skills (both spoken and written) / soft skills.
3. Should ready to work in shifts (24X7).• Without any backlog.
4. Ability to identify basic hardware parts and aware of basic hardware concepts
5. User level familiarity with at least one e-mail client - Outlook, Notes etc..
6. Skilled in commercially standard software applications and major desktop operating systems.
7. Awareness of basic networking concepts and technologies.
8. Questioning skills /probing skills, as relevant to the issue and level of the caller
2. Fluency in communication skills (both spoken and written) / soft skills.
3. Should ready to work in shifts (24X7).• Without any backlog.
4. Ability to identify basic hardware parts and aware of basic hardware concepts
5. User level familiarity with at least one e-mail client - Outlook, Notes etc..
6. Skilled in commercially standard software applications and major desktop operating systems.
7. Awareness of basic networking concepts and technologies.
8. Questioning skills /probing skills, as relevant to the issue and level of the caller
Mandatory
Skills:
1.
Understanding of operating systems, Windows 2000/NT/XP configuration options
and troubleshooting. Browser Support - Internet Explorer. Strong computer
skills required.
2. Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN.
3. Excellent oral and written communication skills.
4. Excellent customer service orientation .
5. Neutral accent
2. Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN.
3. Excellent oral and written communication skills.
4. Excellent customer service orientation .
5. Neutral accent
Job
Location: Hyderabad
& Bangalore
Venue:
Chandigarh
Group of Colleges GC Landran
